You are invited to attend the next iCSI Customer Service Excellence Workshop: “Customer Service in the New Norm”.

 

Date: Tuesday, October 12, 2021

Time: 9:00 am – 12:30 pm

Sessions: Split into 2-90 minute sessions (9:00 am-10:30 am; 10:45 am-12:15 pm)

 

This workshop is designed to enhance and develop the necessary skills for success as one who provides customer service. The course will examine various service situations and will develop an attitude of customer service excellence, which is important to the success of all companies and organizations.

 

In today’s environment, employers expect that their employees will possess a certain skill set. The goal is to cultivate a personal skill set to achieve individual and company effectiveness. The following outcomes are incorporated into each course:

 

• Critical thinking skills

• Quantitative and qualitative reasoning skills

• Interpersonal skills and awareness

• Values, ethics, and accountability

• Teamwork and team building

• Appreciate the internal, external, community, and global environment

• Flexibility and adaptive to change

• Ability to understand and satisfy customers

 

Save your spot now by clicking the link to register.